Utility Billing | City of Lincoln

Due to our billing system upgrade, the Utility Billing Department is currently experiencing a high volume of calls and emails. Staff are prioritizing walk-in customers and the processing of payments that have already been received.

As a result, responses to voicemail and email inquiries may be significantly delayed. We appreciate your patience as we work through this transition.

Pay Your Bill

Sign Up for Our NEW Customer Portal

Payment Fees: A 3.5% fee applies to credit card payments, and a $1.95 fee applies to eCheck payments. To avoid these fees, you may pay by check (mail or drop-off) or through your bank’s bill pay service.

Sign Up Now How to Sign Up

New Customer Portal is Live!

Paper Billing: If you are currently receiving a paper bill or paying by check, nothing will change — you will continue to receive your bill, as expected.

New Account Number and Customer ID: Every customer will receive new identifying information for the new system.
User-Friendly Portal: Easily manage your account with a more intuitive interface.
Manage Multiple Accounts: Link and manage all your utility accounts with a single login.
Clear Billing Statements: Bills will be redesigned to be easier to read and navigate.

Enter New Portal How to Enroll

Important Notice About Your New Utility Account Letter

The City of Lincoln Utility Billing Department recently mailed letters to customers containing their new customer number and new account number as part of our transition to a new billing system.

We have identified an issue in which the service address printed on some of these letters is incorrect. Your account and bill are NOT affected by this error. We sincerely apologize for any confusion this may cause.

Please be assured that:

Your new customer number is correct.
Your new account number is correct.
Only the service address listed in the letter is incorrect and has NO impact to your account or bill.
No action is required at this time regarding the service address.

If you have questions or would like to verify your information, please contact the Utility Billing Department at 916-434-2430 or utilitybilling@lincolnca.gov. Our team is happy to assist you.

Thank you for your patience as we complete our system upgrade and continue working to improve our customer experience.

What to Know

Starting December 2025

Auto Pay Shut Off (Complete on December 2, 2025)

Any automatic payments set up through the City will be turned off and will need to be re-established in the new portal.

System Blackout Period: December 22, 2025 – January 4, 2026
- No online account access
- No payments can be applied
- No transactions of any kind - Please plan accordingly.

Online Bank Bill Pay

Please discontinue any bill pay through your bank until your new account information arrives. You will need to update your banking system with your new account number in January 2026.

No Late Fees or Shut-Offs in January 2026

Normal late fees and shut-off processes resume February 2026.

Your New Account Number and Customer ID

You will receive another letter in January 2026 with the information needed to set up your new online account.

FAQ's

Will my current account number change?

Yes. You will receive a new Account Number and Customer ID in January 2026.

What actions should I take as a customer?

Watch for your January 2026 letter with your new account details.
Set up your new online account once the portal is available.
Re-establish autopay (if needed).
Update any bank bill pay services with your new account number.

What will happen to my autopay settings?

All City autopay accounts will be shut off on December 2 and must be re-registered in the new portal.

Will I need to update my bank bill pay service?

Yes. Since your account number is changing, your bank bill pay settings must be updated once you receive your new information.

Why are we transitioning to a new utility billing system?

The City is upgrading to a new billing system to enhance your overall service experience. The new system provides improved tools, clear billing information, and a more efficient way to manage your utility account.

How will the new system benefit me as a customer?

You will experience improvements designed to make managing your account easier, including:

A more user-friendly customer portal
Easier-to-read billing statements
Enhanced tools for viewing payments and managing your account
The ability to manage multiple accounts under a single login