Utilities | City of Lincoln

Utility Billing Division

Utility Billing Division is located on the 1st floor

Office hours: Monday – Friday from 8:00 AM to 5:00 PM. Closed on City Holidays.

Services and Rates

Lincoln provides water, sewer, and garbage services to all residents within the incorporated City limits. The services are billed on a monthly basis.

The charges for all three services are combined on one bill, which is mailed between the eighth and the twelfth of each month. Utility accounts are considered delinquent if not paid within thirty days after the due date per the City's Ordinance No. 888B, Section 13.04.230 and a ten percent penalty for all fees or charges would be imposed at that time.

Water Shutoff Protection Act

As a result of the Water Shutoff Protection Act, SB 998, the State has mandated that all large water districts in California update their policies regarding low-income customers or occupants who are delinquent on their water bills. The law allows customers or occupants more time between the billing date and the shut-off date and the ability to temporarily avoid discontinuation of residential water service for nonpayment by signing up for a payment plan.

Below is the City of Lincoln Policy:

Discontinuation for Nonpayment Policy
Descontinuación del Servicio Residencial de Agua para la Política de Impago

How do I sign up for a payment plan?

A customer who is financially unable to pay their water bill within the normal payment period may request a payment plan to avoid having their water shut off. If approved by the City of Lincoln, the applicant must sign an agreement to pay the delinquent balance in installments over 12 months. Multiple payment plans are not allowed. If a customer or occupant violates the payment plan agreement, the City of Lincoln will dispatch a technician to shut off services same day. To inquire about a payment plan please call Utility Billing at 916-424-2430.

Water, Wastewater, and Garbage Rates

For information on the rate study for water, wastewater (sewer) and garbage or to calculate your estimated bill, click "Learn More".

Learn More

Utility Rate Information

For information on the utility rates, click "Learn More." New rates go info effect July 1, 2025.

Learn More

Utility Billing FAQ's

Who can add or remove a tenant from a Utility Account?

Only an owner on the account or a Property Manager who is on the account can add or remove a tenant.

When can a tenant be added to a Utility Account?

Tenants can only be added on the 1^st of a month.

How can a tenant be added to the account?

We require a copy of the lease agreement, tenant’s phone number, tenant’s driver’s license number and tenant’s email. The owner or Property Manager (if they are on the account) can email utilitybilling@lincolnca.gov with required information or come into our office.

When can a tenant be removed from a Utility Account?

Tenants can only be removed on the last day of a month.

Do we prorate for tenants?

No, we do not prorate for tenants.

Can a tenant sign up for a payment plan?

Yes, anyone can sign up for a payment plan even if they are not on the account.

Can a tenant pay a bill without being named on the Utility Account?

Yes, anyone can pay a bill.

Can a tenant sign up for auto pay?

If a tenant is listed on the account, they can sign up for auto pay.