CivicBot Is Live: Your New AI Assistant
There is now a new way to get the information you need on the City of Lincoln website: CivicBot, an AI-powered chat assistant featured on every page of the site. Here is what CivicBot can do:
1. Submit Service Requests
CivicBot can walk you through submitting a service request directly in the chat window. Just provide a description, or browse issue categories like Facilities, Garbage & Solid Waste, Parks, Police, Sewer, Stormwater, Streets, and Water to find the right request type.
2. Take a Photo and Get an Instant Assessment
If you have an issue but are not sure how to describe it or which department would handle it, upload a photo, and CivicBot's AI analysis will identify the problem and suggest the closest matching service request types.
For example, a photo of an overflowing trash can returns matches like "Park or Open Space Trash Can Full" and "Debris in the Road," so you can confirm the right one and get it submitted.
3. Get Immediate Answers, Wherever You Are on the Site
CivicBot is not just for reporting issues; it is also a quick way to get answers to everyday questions, like library hours or office locations. Instead of searching through the site to find the answer, just ask CivicBot right from whatever page you are on, and it will respond immediately with the information you need, including links to source pages for more detail.
Whether you are reporting a pothole, checking business hours, or submitting a request with a photo, CivicBot is ready to point you in the right direction. Next time you are on the site, look for the chat icon and see what it can do to help you.
