If customer household resident(s) are physically unable to roll their trash cans out to the curb every week, they may apply to enroll in the City's Walk-Out Service, where (for a fee) the driver of the garbage truck will roll the cans out to the curb for them.
About the Program
- There is a one-time application fee of $20 and an ongoing monthly charge of $10 for this service.
- ALL members of the household must be physically unable to roll garbage cans to and from the curb.
- Your doctor or medical provider must certify that you are physically unable to perform the service yourself. Verification from the doctor can be sent via mail, email, or fax (a physical appointment is usually not necessary).
- Cans must be in front of the garage or in front of the gate. Cans cannot be behind the gate. Drivers are not permitted to go through gates to retrieve cans.
- There is an annual renewal and review process to verify this service is still needed. City staff will reach out to existing customers annually to renew their service. A new doctor's note will NOT be required if the customer's condition is ongoing or is a permanent disability. Otherwise, approvals will be limited to the duration of the physical disability.
- Customers are responsible for submitting a new application for review a minimum of 30 days prior to expiration to avoid a disruption in service. Otherwise, service will be discontinued at the expiration of the approved service duration without notice.
If you think you may qualify, please download the application form and someone from the Solid Waste department will be in touch.