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To minimize the spread of COVID-19, the City will be reducing service levels to essential services only. All City Hall offices are closed, except Development Services  and the Permit Counter (temporarily on the first floor) which is open Monday-Friday from 9AM-3PM. See the Essential Services guide under the News Section for more details.

Customer Service Survey

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Have you recently had an experience with an employee of the Lincoln Police Department that you would like to let us know about?

In keeping with the vision of the Lincoln Police Department, we strive to provide “Professional Law Enforcement as a Community Service.” We request your assistance in evaluating how well we are doing. Please take a few moments to click on the link below and provide information of your most recent experience with the Lincoln Police Department.

This survey is reviewed by our administrative staff and is used as a tool to improve our service to the community. It is used to not only commend good work, but correct areas that need improvement. This survey does not qualify as a formal complaint.
California Penal Code Section 832.5 (a) states:

“Each department or agency in this State which employs peace officers shall establish a procedure to investigate citizens’ complaints against the personnel of such departments or agencies, and shall make a written description of the procedure available to the public.”

Penal Code Section 148.6 (b) states that any law enforcement agency who accepts a concern of misconduct against a peace officer shall require the complainant read and sign the following statement:

“You have the right to make a complaint against a police officer for any improper police conduct. California law requires this agency to have a procedure to investigate citizen’s complaints. You have a right to a written description of this procedure. This agency may find after investigation that there is not enough evidence to warrant action on your complaint; even if that is the case, you have the right to make the complaint and have it investigated if you believe an officer behaved improperly. Citizen complaints must be retained by the this agency for at least five years. It is against the law to make a complaint you know to be false. If you make a complaint against an officer knowing that it is false, you can be prosecuted on a misdemeanor charge."
Should you desire to file a formal complaint against an officer, you may come to the Lincoln Police Department, day or night, and complete the required documents.

You may either download and print out a survey to be returned to the Lincoln Police Department at a later time, or emailed to renee.maldonado@lincolnca.gov.

customer-service

​Go here to download the Customer Service Form.

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