To minimize the spread of COVID-19, the City will be reducing service levels to essential services only. All City Hall offices are closed, except the main customer service counter (which is now open Monday-Friday from 8AM-5PM), Community Development (which is now open Monday-Friday from 8AM-3PM), and the Permit Counter which is also open 8AM-5PM. See the Essential Services guide under the News Section for more details.

How do I...


Frequently Asked Questions

Expand/Contract Questions and Answers

  • ...bring my school or civic group to the library?
  • ...connect to Wi-Fi in the library?
  • ...find a book, ebook, movie, or audiobook?
  • ...find out about check out periods, limits, and other details?
  • ...find the entrance to the Library?
  • ...get a book from the Carnegie Library?
  • ...get a library card for my child?
  • ...get a library card?
  • ...get eBooks?
  • my fines/fees?
  • a hold on an item?
  • ...print, make copies, fax or scan?
  • ...renew a book or audiobook?
  • ...replace a lost library card?
  • ...return my items?
  • ...use a library computer?
  • ...volunteer at the library?
  • Can I get assistance properly installing a car seat?
  • How are speed limits set in the City of Lincoln?
  • How can I find out if I am eligible for a refund, and what that refund will be?
  • How can I obtain a burn permit?
  • How can I obtain a copy of an incident report?
  • How does the City determine where to install stop signs?
  • How many single-family residential accounts are eligible for refunds for the first refund period?
  • I saw the Fair Oaks Water District chart of water rates. Why are our rates so high?
  • If I have moved, am I still eligible for a refund?
  • If I rent a home, and I still eligible for a refund?
  • Is the entire water rate system in violation of Proposition 218?
  • UPDATE: What is the controversy surrounding the City’s own water bills?
  • UPDATE: When can I expect to receive my refund?
  • What did the ad-hoc water rate committee recommend regarding refunds for the time before February 2016?
  • What is Lincoln’s ISO fire protection classification/rating?
  • When was the current tiered water rate system adopted?
  • When will the new rate study be available?
  • Why are newer roads being repaired before older roads in the downtown area?
  • Why did the Council previously decide not to issue refunds for the period of January 2014-January 2016 and then changed their minds at the March 13, 2018 City Council meeting to issue refunds all the way back to January 1, 2014?
  • Why do I see fire engines at the supermarket?
  • Why isn't the City sending a check to everyone due a refund?
  • Will refunds be given for the period before the February 2016 date specified in the settlement?