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To minimize the spread of COVID-19, the City will be reducing service levels to essential services only. All City Hall offices are closed, except Development Services  and the Permit Counter (temporarily on the first floor) which is open Monday-Friday from 9AM-3PM. See the Essential Services guide under the News Section for more details.

How do I...

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Frequently Asked Questions

Expand/Contract Questions and Answers

  • ...bring my school or civic group to the library?
  • ...connect to Wi-Fi in the library?
  • ...find a book, ebook, movie, or audiobook?
  • ...find out about check out periods, limits, and other details?
  • ...find the entrance to the Library?
  • ...get a book from the Carnegie Library?
  • ...get a library card for my child?
  • ...get a library card?
  • ...get eBooks?
  • ...pay my fines/fees?
  • ...place a hold on an item?
  • ...print, make copies, fax or scan?
  • ...renew a book or audiobook?
  • ...replace a lost library card?
  • ...return my items?
  • ...use a library computer?
  • ...volunteer at the library?
  • Can I get assistance properly installing a car seat?
  • How are speed limits set in the City of Lincoln?
  • How can I find out if I am eligible for a refund, and what that refund will be?
  • How can I obtain a burn permit?
  • How can I obtain a copy of an incident report?
  • How does the City determine where to install stop signs?
  • How many single-family residential accounts are eligible for refunds for the first refund period?
  • I saw the Fair Oaks Water District chart of water rates. Why are our rates so high?
  • If I have moved, am I still eligible for a refund?
  • If I rent a home, and I still eligible for a refund?
  • Is the entire water rate system in violation of Proposition 218?
  • UPDATE: What is the controversy surrounding the City’s own water bills?
  • UPDATE: When can I expect to receive my refund?
  • What did the ad-hoc water rate committee recommend regarding refunds for the time before February 2016?
  • What is Lincoln’s ISO fire protection classification/rating?
  • When was the current tiered water rate system adopted?
  • When will the new rate study be available?
  • Why are newer roads being repaired before older roads in the downtown area?
  • Why did the Council previously decide not to issue refunds for the period of January 2014-January 2016 and then changed their minds at the March 13, 2018 City Council meeting to issue refunds all the way back to January 1, 2014?
  • Why do I see fire engines at the supermarket?
  • Why isn't the City sending a check to everyone due a refund?
  • Will refunds be given for the period before the February 2016 date specified in the settlement?