Please review the frequently asked questions below regarding our Curbside Pickup service. Please note that all of these questions refer to the Curbside Pickup program - you may also come into the library to pick-up holds and register for a library card. If you have a question not answered here, please e-mail us at email@example.com or call us at 916-434-2410.
How do I place a hold on items?
There are three ways to request items:
- Place a hold through our catalog. This is the fastest way to request an item.
- E-mail us at firstname.lastname@example.org with your name, library card number, and the items you would like to request.
- Call us at 916-434-2410; if you get our answering machine, please leave a message with your name, library card number, and the items you would like to request.
What items can I place a hold on?
You may place a hold on books, audiobooks, DVDs, new DVDs, and CDs shelved at the Twelve Bridges Library, whether they are currently check out to another patron or in the library.
How many holds can I place?
You may have up to 20 active holds at a time.
When do I know if my items are ready to be picked up?
You will receive a notification in one of three ways:
- If we have your e-mail in your account, you’ll receive an e-mail directly from the library.
- If you have opted into text message notifications through your account, you will receive a text from the library when your items are ready.
- If we don’t have your e-mail, we’ll reach out to you by phone to let you know that your items are available
You can also always check the status of all your holds by logging into your account in our library catalog.
Do I have to make an appointment to pick up my holds using Curbside Pick-up?
Yes; in order to ensure that both our patrons and staff members remain safe, curbside pick-up is by appointment only. You can make an appointment by going to https://libraryatlincoln.as.me/ or by calling us at 916-434-2410 between 10 AM and 5 PM, Monday-Thursday and Saturday.
When are appointments available?
Appointments are currently available on Wednesdays between 2 PM and 4 PM.
What if I don’t know my library card number?
Please call us at 916-434-2410 between 9 AM and 5 PM, Monday-Thursday and Saturday, and on Fridays between 9 AM and 3 PM. We will work with you to verify your account and provide you your library card number.
What if I don’t have a library card?
Please register for a library account online, and then schedule a curbside appointment to have your ID and address verified at curbside. You may schedule an appointment to receive a library card here. Please bring your photo ID and proof of residency (if your ID does not have your current address) to your appointment. Please note that only those 13+ can currently make library cards by appointment, and minors must be present and have a legal guardian present.
What if I can’t make it to the library?
When you make your appointment, you may authorize another person to pick up your items. The person will need to know your name and library card number when they come to pick up your items.
What if I need to change my appointment?
You may change your appointment up to one hour beforehand by using the rescheduling link included in your confirmation e-mail.
What if I have fines or fees on my account?
Please call us at 916-434-2410 between 9 AM and 5 PM, Monday-Thursday and Saturday, and on Fridays between 9 AM and 3 PM. We are able to take credit and debit card payments over the phone.
Can I return my items?
Yes, the exterior book drops immediately next to the curbside pickup table are open. All returns must be through the book drops, as staff cannot take returns at the pick-up table.
I returned my items to the book drop and they are still on my account. What do I need to do?
Items returned after hours may not be checked in until the next open day. If items are still on your account more than two open days after you have returned them, please contact the library.
Does this mean I can donate books to the library?
The Friends of the Lincoln Library are currently accepting donations. For more information, please visit our donation page.
When are my item due?
All items are checked out for their standard loan period - please check your receipt or your online account to see your due dates.