Please review the frequently asked questions below regarding our Curbside Pickup service. If you have a question not answered here, please e-mail us at email@example.com or call us at 916-434-2410.
How do I place a hold on items?
There are three ways to request items:
- Place a hold through our catalog. This is the fastest way to request an item.
- E-mail us at firstname.lastname@example.org with your name, library card number, and the items you would like to request.
- Call us at 916-434-2410; if you get our answering machine, please leave a message with your name, library card number, and the items you would like to request.
What items can I place a hold on?
Due to the library’s closure to the public, we have expanded the items you may place a hold on. You may place a hold on books, audiobooks, DVDs, new DVDs, and CDs shelved at the Twelve Bridges Library, whether they are currently check out to another patron or in the library. Newspapers and magazines may not be placed on hold or checked out at this time. Items currently housed in the Carnegie building may not be placed on holds, and holds on these items will be canceled.
How many holds can I place?
You may have up to 20 active holds at a time.
When do I know if my items are ready to be picked up?
You will receive a notification in one of three ways:
- If we have your e-mail in your account, you’ll receive an e-mail directly from the library.
- If you have opted into text message notifications through your account, you will receive a text from the library when your items are ready.
- If we don’t have your e-mail, we’ll reach out to you by phone to let you know that your items are available
For a limited time, patrons who have holds set up in their Library Elf account will continue to receive LibraryElf notifications. Over the next several weeks, the library will be transitioning away from LibraryElf due to the enhanced notification capabilities of our new system.
You can also always check the status of all your holds by logging into your account in our library catalog.
Do I have to make an appointment to pick up my holds?
Yes; in order to ensure that both our patrons and staff members remain safe, pick-up is by appointment only. You can make an appointment by going to https://libraryatlincoln.as.me/ or by calling us at 916-434-2410 between 10 AM and 5 PM, Monday-Wednesday and Saturday.
When are appointments available?
Appointments are currently available between 12 PM and 4 PM on Mondays, Tuesdays, Wednesdays, and Saturdays.
What if I don’t know my library card number?
Please call us at 916-434-2410 between 10 AM and 5 PM, Monday-Wednesday and Saturday. We will work with you to verify your account and provide you your library card number.
What if I don’t have a library card?
You may schedule an appointment to receive a library card here. Please bring your photo ID and proof of residency (if your ID does not have your current address) to your appointment. Please note that only those 18+ can currently make library cards by appointment.
What if I can’t make it to the library?
When you make your appointment, you may authorize another person to pick up your items. The person will need to know your name and library card number when they come to pick up your items.
What if I need to change my appointment?
You may change your appointment up to one hour beforehand by using the rescheduling link included in your confirmation e-mail.
What if I have fines or fees on my account?
Please call us at 916-434-2410 between 10 AM and 5 PM, Monday-Wednesday and Saturday. We are able to take credit and debit card payments over the phone.
Can I return my items?
Yes, the exterior book drops immediately next to the curbside pickup table are open. All returns must be through the book drops, as staff cannot take returns at the pick-up table.
I returned my items to the book drop and they are still on my account. What do I need to do?
Items returned in the book drops will be quarantined for at least 96 hours, and may remain on your account for up to a week after you return them. No fines will be charge for this quarantine period. If your items are still on your account after a full week, please call us so we can locate your items.
Can I check out more DVDs while my returned DVDs are in quarantine?
Yes, you may.
Does this mean I can donate books to the library?
Unfortunately, no. We are unable to accept donations at this time.
UPDATED: When are my item due?
All items that were checked out before March 12 and that had a due date between March 12 and June 30th have a due date of July 1. All items checked out through curbside service have their standard loan period, with the exception of new DVDs - these have been extended to a 7 day loan. Items must be in the bookdrop on or before the due date to avoid late fees; please check your receipt or your account online for your current due dates.
What are you doing to ensure these items don't transmit the novel coronavirus?
All library materials are quarantined a minimum of 72 hours before being eligible to be placed on hold, the current recommended timeline for ensuring there is no surviving coronavirus on plastics. Library staff regularly wipe down work surfaces and use face coverings and gloves when preparing your items for check out, and place your items in new plastic bags. If you are still concerned about the possibility of virus transmission from library materials, please leave them in the bag for 72 hours after you bring them home; please do not use hand sanitizers or other products on the items themselves, as they damage the items over time. We also have many online resources available for those particularly concerned.