The safety of our customers and staff is the number one priority of the Lincoln Public Library. With the COVID-19 outbreak now an increasing community concern, we made the difficult decision to close our libraries as a precaution against the spread of COVID-19 and to protect staff and customers. We are excited to reopen the library under a limited "Grab and Go" model on Monday, October 12th.
We want to thank you for bearing with us as we continue to adapt to COVID-19 and its impact on library services. We are here for you and are diligently working to connect you to a suite of resources to help you get through this difficult time. We hope this FAQ will also help answer some of your questions.
Although the Lincoln Public Library is closed, we are available to answer your questions via email at email@example.com or on Facebook.
Frequently Asked Questions regarding Library Services and My Account
UPDATED: Why did the library close? When will the library re-open?
Beginning on Friday, March 13, 2020, the Lincoln Public Library closed to the public through to help prevent the spread of coronavirus (COVID-19). This closure followed recommendations from both the Governor of California and the Placer County Health Department, and direction from the City of Lincoln. The Library currently intends to reopen with a "Grab and Go" model on Monday, October 12. Click here for more information on our Grab-and-Go model.
Can I drop my library items off at library book drops?
Yes, you may! The exterior library book drops are open as of May 11th. Please observe social distancing while using the book drops if another user is also dropping off their books.
It may take up to seven days after you return your items for the items to be taken off of your account. We are quarantining returned items for at least 96 hours in order to protect the health of staff. No late fees will be charged during this quarantine period. If you see an item that you returned on your account after seven days, please e-mail us at firstname.lastname@example.org and we'll be happy to work with you on locating the item.
My books are due. What should I do?
You may return books to the exterior book drops. For your peace of mind, due dates for items checked out prior to the closure were extended to July 1. If you still have an item that you checked out before the closure, please return it as soon as possible and we will forgive any lost item fees.
Items checked out through our curbside service, which began May 16th, are loaned for the standard loan period. Please check your receipt or account for your due dates. Please return your items to the book drop on or before your due date.
I returned my books to the book drops between March 12-March 22, and they are still on my account. What should I do?
Please contact the library at email@example.com.
Will I still be able to pick up my hold when the library reopens?
You may now pick up your holds through our curbside service.
I am staying home and want to access the library’s online resources.
The Lincoln Public Library has a robust collection of online resources that are available 24 hours a day, 7 days a week. Please visit our online learning page to find resources including e-books, e-audiobooks, streaming music and videos, databases and online learning, online tutoring, career support, and much more.
California residents over the age of 13 may register for a library card here. We are in the process of updating all of our digital resources to ensure that immediately after registering, you have access to our digital collections.
If you would like to borrow physical materials from the library, please make an appointment to have your ID and address verified at http://libraryatlincoln.as.me after you have completed the online registration.Can you increase Hoopla, OverDrive/Libby, and Kanopy lending limits while the library is closed?
Unfortunately, we are not able to increase the lending limits for these services at this time. Our OverDrive/Libby collection is shared with numerous libraries, and lending limits are set at the consortia level. We are in discussion with our partner libraries about expanding both lending limits and our collection.
Although we are unable to increase Hoopla or Kanopy lending limits due to their pricing model, both are providing additional collections that do not count against your check-out credits. These are prominently displayed in the app or on the webpage.
I’ve seen other libraries doing online story times. Will that be offered?
We are offering story times on Facebook in our “Storytime with the Lincoln Public Library” group. Please request to join that group to see our story times, which will happen on Wednesdays and Thursdays.
I have a room rental at the library coming up. Will I still be able to use it?
No, because the Library is closed. All community room reservations through March and April have been canceled and groups will be rescheduled or refunded their reservation fee upon request once the library reopens. If you have any questions or concerns regarding your room rental, please e-mail us at firstname.lastname@example.org
Are you still accepting donations?
We appreciate the interest, but no, we are not accepting donations at this time. Please hold onto them until the library resumes full services.
Thank you for your patience and understanding.
For more information and updates, stay connected with us on Facebook.