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To minimize the spread of COVID-19, the City will be reducing service levels to essential services only. All City Hall offices are closed, except the main customer service counter (which is now open Monday-Friday from 8AM-5PM), Community Development (which is now open Monday-Friday from 8AM-3PM), and the Permit Counter which is also open 8AM-5PM. See the Essential Services guide under the News Section for more details.

Essential Services Guide

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Essential Services and Hours of Operation Guide
Updated January 25th

To minimize the spread of COVID-19, the City has adjusted the service levels of various departments. Below is the status of each service:

Police
✅ Responding to all calls.
✅ On-line crime reporting is operational and is still a great option for reporting certain crimes.
❌ Police Station lobby is closed. Please file reports online or via (916) 645-4040. There is also a phone outside of the lobby which connects to Dispatch.
❌ Not providing LiveScan services (until further notice).
❌ Golf cart registration is temporarily suspended.
❌ Vacation checks are temporarily suspended.
 
Fire
✅ Responding to all calls.
 
Public Works
✅ Garbage picked up on regular schedule.
✅ No interruption in water service.
✅No interruption in sewer service. Please do not flush wipes down the toilet (even flushable wipes).
✅ Airport is still open.
✅ Parks are open, but many amenities are closed. Users must maintain social distance of six feet, bring their own water, and not use seating areas.
✅ Dog parks are open. Users must maintain social distance of six feet, bring their own water, and not use seating areas.
✅ Tennis courts at Jimenez Park are open. Use of each court is to be by only members of the same household. Users must maintain social distance of six feet from users of adjacent courts. Seating areas are not to be used.
 
Recreation
✅ McBean Pool – Closed for the season.
✅ Kids Kamp -  Registration for Winter Camp now open.
✅ Classes – Registration for spring classes coming soon. Go to www.LincolnRec.net for more information.
✅ Youth Sports - Registration for spring leagues coming soon. For more information on Lincoln Youth Sports programs, please go to www.LincolnYouthSports.com.
✅ Adult Sports – Registration for spring leagues coming soon. For more information on Lincoln Adult Sports programs, please go to www.LincolnRecSports.com.
❌ All community events and large gatherings have been cancelled until further notice.
✅ Field Rentals - Sports fields are available to rent under guidelines provided by the CDPH. Please call the Recreation Department at 916-434-3222 for more information on field reservations.
❌ Indoor Facility Rentals - Cancelled until further notice.
❌ Lincoln Community Center / Recreation Office - Closed until further notice.
Please go to www.LincolnRec.net for more information and to register for current programs.
 
Libraries
✅ The Library is open limited hours; face coverings are required
✅ Low-contact curbside appointments are available.
✅ Book returns are open.
✅ Online resources, collections, and programs are available.
❌ All Library room rentals are cancelled.
❌ All in-person Library programs and events are cancelled.
 
Utility Billing
✅ The Utility Billing counter is open 9am to 3pm, Monday through Friday.
✅ Incoming calls are routed to voicemail and will be responded to as soon as possible. Staff are monitoring voicemails 8 am - 5 pm, Monday through Friday.
✅ You may also make payments online or place your payment in the payment box located in the City Hall lobby or parking lot.
 
Development and Permits
✅ The Development Services and Permit Counter (temporarily located on the first floor of City Hall)will be open daily from 9 am to 3 pm, Monday through Friday.
✅ Over-the-counter permits will be issued within 1 to 2 business days.
✅ Other development services (Engineering, Building, and Planning) will be available by phone.
 
Please check back frequently for updates.